Android - Helping us track down issues

There are hundreds if not thousands different android devices, and device related issues might sometimes be very small yet they are very hard to track down.

We've already posted 2 messages related to Android technical support :
Android Troubleshooting Guide
Android Device Compatibility List

In case of a crash (App returning to the dashboard), there are simple steps to help us. You can share with us the log of your device device.

Sending System Logcat
1) Install aLogcat app:

http://www.appbrain.com/app/org.jtb.alogcat

2) Run Pinball Ride until it shuts down.

3) Then run aLogcat and in the menu send us the log by email to support.android@massivefinger.com

It should contain technical information, and will help us find and hopefully fix the issue.

If you didn't contact us before, don't forget to add the name of the device in the email.

Thank You.